Special offer
Well Operations Crew Resource Management
Last update: 27.09.2021
What this course about?

Crew Resource Management (CRM) has proven to be effective in addressing the human factors and lack of non-technical skills that can lead to major accidents in the airline industry.

Effective implementation of CRM can potentially reduce the risk of such events in other industries. CRM training is acknowledged as a good practice within the Maritime industry and the Healthcare sectors. As a high risk activity, Well Operations needs to follow these examples of best practice.

Achieving high quality Crew Resource Management (CRM) skills will contribute to mitigating the risk of human error in safety critical operations, enhancing operational performance and reducing the potential for poor decision making in stressful situations.

There are 6 modules which candidates can complete with a knowledge check after each module. Once candidates have successfully completed all 6 modules, they will sit a final assessment. If a pass mark of 70% or more is achieved, they will receive an instant certificate.

The 6 course modules include:

· Situational Awareness

· Decision Making

· Leadership

· Communication

· Teamwork

· Performance Factors

WOCRM training:

· Allow crew members under high levels of pressure and stress to develop and practice cognitive and interpersonal skills that are used under routine, normal operational conditions (in order to minimize errors and unsafe acts that can contribute to a major accident scenario)

· Sensitize crew members to the signs and indicators that reflect deterioration in their own cognitive and interpersonal skills and in others

· Enable crew members to recognize when their own behaviour or actions might be interfering with effective teamworking.

🌐 Who is this course for?
All members of wellsite Well Operations crew involved in safety critical operations.
What will you learn?
  • Perform effectively in a team context
  • Recognize any deterioration in cognitive and interpersonal skills in themselves and others
  • Have the willingness, cognitive and interpersonal skills to both take action and to accept interventions from others in a timely and effective manner.
Course outline
  • Describe or explain common causes and symptoms of SA problems, e.g. inattention, distraction, cognitive bias and tunnel vision1
  • Develop SA skills relevant to Well Operations environments
  • Recognize different approaches to decision making, including strengths and weaknesses e.g. following procedures, use of expert judgement, intuition.
  • Explain how problems to be solved need to be correctly defined and that difficulties can be caused in Wells Operations with decision errors,
  • e.g. confirmation bias and task fixation, often due to inadequate comprehension of the problem.
  • Understand workplace, personal and inter-personal factors affecting decision making
  • Describe the characteristics of effective communication.
  • Recognize the personal, inter-personal and workplace factors that can impair effective communication.
  • Explain the difference between an instruction/order and a dialogue and recognize where each is appropriate.
  • Practice the importance of timely and effective feedback appropriate to the operational situation, e.g. in ensuring an instruction has been understood.
  • Recognize situations where different types of communication are appropriate, e.g. radio communication, briefing and de-briefing and shift handovers.
  • Develop communication skills relevant to Well Operations environments
  • Explain the critical importance of being an effective team member to the safety of Well Operations.
  • Describe the characteristics of effective teamwork.
  • Provide examples of how different roles and responsibilities contribute to effective team performance.
  • Recognize how factors such as personal, inter-personal, workplace, cultural, contractual and dispersed location can impair effective teamwork.
  • Recognize how individual behaviour influences team dynamics and team performance.
  • Develop team working skills relevant to Well Operations environments
  • Recognize the critical importance of effective leadership to the management of safety.
  • Recognize the characteristics of effective leadership and be aware of how a leader’s personal behaviour affects others.
  • Describe how to motivate a team and what techniques and behaviours can work effectively.
  • Explain the importance of setting and maintaining high standards.
  • Develop leadership skills relevant to Well Operations environments
  • Recognize that an individual’s ability to remain alert and perform to a high standard is influenced by a wide range of factors: organizational, personal, psychological, physiological and environmental.
  • Explain the importance of non-technical skills (situation awareness, decision making, communication, teamwork and leadership) to operational safety.
  • Show awareness of major accidents within the industry where limitations in human performance have been significant contributory factors.
  • Provide examples of how the loss of alertness, distraction can increase risk to operations.
  • Describe the key types of human failure, e.g. slips, lapses, mistakes, violations and how these represent risks to safe operations.
  • Recognize the type of operational situations where the risk of human error can be significantly increased.
  • Recognize strategies and actions that can be taken to minimize the potential for human failure on critical activities.
  • Explain the importance of sleep, work schedules and shift patterns to effective performance and the effect of time of day on alertness.
  • Recognize cultural differences, potential impacts and mitigations.
  • Identify factors in the design and layout of plant and equipment that can impact on human performance and how these can be mitigated
Available formats
Instructor-led online (webinar)
Upcoming sessions
Date Location Language Price Format
Currently, this course is conducted only in an intracorporate format
Request this course for your company in a in-house format
Gas Natural
Frequently Asked Questions (FAQ)

Training can take place in 4 formats:

  • Self-paced
  • Blended learning
  • Instructor-led online (webinar)
  • Instructor-led offline (classroom)

Description of training formats:

  • Self-paced learning or e-Learning means you can learn in your own time and control the amount of material to consume. There is no need to complete the assignments and take the courses at the same time as other learners.
  • Blended learning or "hybrid learning" means you can combine Self-paced learning or e-Learning with traditional instructor-led classroom or webinar activities. This approach requires physical presence of both teacher and student in physical or virtual (webinars) classrooms or workshops. Webinar is a seminar or presentation that takes place on the internet, allowing participants in different locations to see and hear the presenter, ask questions, and sometimes answer polls.
  • Instructor-led training, or ILT, means that the learning can be delivered in a lecture or classroom format, as an interactive workshop, as a demonstration under the supervision and control of qualified trainer or instructor with the opportunity for learners to practice, or even virtually, using video-conferencing tools.

When forming groups of students, special attention is paid to important criteria - the same level of knowledge and interests among all students of the course, in order to maintain stable group dynamics during training.

Group dynamics is the development of a group in time, which is caused by the interaction of participants with each other and external influence on the group. In other words, these are the stages that the training group goes through in the process of communicating with the coach and among themselves.

The optimal group size for different types of training:

  • Self-paced / E-learning: 1
  • Instructor-led off-line (classroom): 6 – 12
  • Instructor-led on-line (webinar): 6 – 12
  • Blended learning: 6 – 12
  • Workshop: 6 – 12
  • On-the-job: 2 – 4
  • Simulator: 1 – 2

Feedback in the form of assessments and recommendations is given to students during the course of training with the participation of an instructor and is saved in the course card and student profile.

In order to control the quality of the services provided, students can evaluate the quality and training programme. Forms of assessment of the quality of training differ for courses with the participation of an instructor and those that are held in a self-paced format.

For courses with an instructor, start and end dates are indicated. At the same time, it is important to pay attention to the deadlines for passing tests, exams and practical tasks. If the specified deadlines are missed, the student may not be allowed to complete the entire course programme.

A personal account is a space for storing your training preferences, test and exam results, grades on completed training, as well as your individual plan for professional and personal development.

Users of the personal account have access to articles and blogs in specialized areas, as well as the ability to rate the completed training and leave comments under the articles and blogs of our instructors and technical authors

Registered users of a personal account can have various roles, including the role of a student, instructor or content developer. However, for all roles, except for the student role, you will need to go through an additional verification procedure to confirm your qualifications.

Based on the results of training, students are issued a certificate of training. All training certificates fall into three main categories:

  • Certificate of Attendance - students who successfully completed the course but did not pass the tests and exams can apply for a certificate of attendance.
  • Certificate of Completion - students who have successfully completed a course could apply for a Certificate of Completion, this type of certificate is often required for compliance training.
  • Verified Certificate - it is a verified certificate that is issued when students have passed exams under the supervision of a dedicated proctor.

You can always download a copy of your training certificate in PDF format in your personal account.

You will still have access to the course after completing it, provided that your account is active and not compromised and Tecedu is still licensed for the course. So if you want to review specific content in the course after completing it, or do it all over again, you can easily do so. In rare cases, instructors may remove their courses from the Tecedu marketplace, or we may need to remove a course from the platform for legal reasons.

During the training, you may encounter various forms of testing and knowledge testing. The most common assessment methods are:

  • preliminary (base-line assessment) - to determine the current level of knowledge and adapt the personal curriculum
  • intermediate - to check the progress of learning
  • final - to complete training and final assessment of knowledge and skills, can be in the form of a project, testing or practical exam

Travel to the place of full-time training is not included in the cost of training. Accommodation during full-time studies can be included in the full board tuition fees.

While Tecedu is not an accredited institution, we offer skills-based courses taught by real experts in their field, and every approved, paid course features a certificate of completion or attendance to document your accomplishment.

You can preview samples of the training materials and review key information about the course on our website. You can also review feedback and recommendations from students who already completed this course.

We want you to be happy, so almost all purchased courses can be returned within 30 days. If you are not satisfied with the course, you can request a refund, provided the request complies with our return policy.

The 30-day money back policy allows students to receive quality teaching services with minimal risk, we must also protect our teachers from fraud and provide them with a reasonable payment schedule. Payments are sent to instructors after 30 days, so we will not process refund requests received after the refund period.

We reserve the right, in our sole discretion, to limit or deny refund requests in cases where we believe there is refund abuse, including but not limited to the following:

  • A significant portion of the course has been consumed or downloaded by a student before the refund was requested.
  • Multiple refunds have been requested by a student for the same course.
  • Excessive refunds have been requested by a student.
  • Users whose account is blocked or access to courses is disabled due to violation of our Terms and Conditions or the Rules of Trust and Security.
  • We do not grant refunds for any subscription services.
  • These refund restrictions will be enforced to the extent permitted by applicable law.

We accept most international credit and debit cards like Visa, MasterCard, American Express, JCB and Discover. Bank Transfers also may be an option.

Smart Virtual Classroom (open digital / virtual classroom).

Conducting classes is based on the fact that the teacher demonstrates text, drawings, graphics, presentations on an interactive board, while the content appears in the student's electronic notebook. A specially designed digital notepad and pen are used to create and edit text and images that can be redirected to any surface via a projector.

Classes are live streamed online, automatically recorded and published on the Learning Portal, allowing you to save them for reuse anytime, anywhere, on any mobile device. This makes it possible not to miss classes and keep up with classes and keep up with the passage of new material.

Game Based Learning (learning using a virtual game environment)

Real-life training uses the principles of game organization, which allows future professionals to rehearse and hone their skills in a virtual emergency. Learning as a game provides an opportunity to establish a connection between the learning activity and real life.

The technology provides the following learning opportunities:

  • Focused on the needs of the user
  • Instant feedback
  • Independent decision making and choice of actions
  • Better assimilation and memorization of the material
  • Adaptive pace of learning tailored to the individual needs of the student
  • Better transfer of skills learned in a learning situation to real conditions

Basic principles of training:

  • A gradual increase in the level of difficulty in the game;
  • Using a simplified version of a problem situation;
  • Action in a variable gaming environment;
  • The right choice is made through experimentation.

The main advantages of Game Based Learning technology:

  • Low degree of physical risk and liability
  • Motivation to learn while receiving positive emotions from the process;
  • Practice - mirroring the real situation
  • Timely feedback
  • Choice of different playing roles
  • Learning in collaboration
  • Developing your own behavior strategy
Laboratory workshops using remote access technologies

Conducting practical classes online using remote access technologies for presentations, multimedia solutions and virtual reality:

  • Laboratory workshops that simulate the operation of expensive bench equipment in real production
  • Virtual experiment, which is visually indistinguishable from a remote real experiment performed
  • Virtual instruments, which are an exact copy of real instruments
  • Mathematical modeling to clarify the physical characteristics, chemical content of the investigated object or phenomenon.
Students feedback

Well Operations Crew Resource Management (WELL012)

Discipline: Drilling and wells services

Language: English, Russian

Level: Foundation

Available formats:

  • Instructor-led online
Training matrix
Digital certificate