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Course code: 000219
School of Business and Management
MLDE009 - Key Skills for Managers and Supervisors
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7 students
Author:
Anton Gakhov
Upcoming sessions
Date Location Language Price Format
Any time Online , Russian Russian $119,99
Self-paced
Self-paced Register for the course
28.10.2024 - 31.10.2024 Online , Russian Russian $790,00
Webinar
Webinar Register for the course
Special Offer
Competencies
What this course about?

This training program is designed for managers, supervisors, and specialists aiming to enhance their leadership and management competencies. The course offers a comprehensive approach to developing the skills necessary for effective people and process management in today's business environment.

Main Components of the Program:

• Fundamentals of Leadership and Management: Participants will explore the evolution of leadership from ancient times to the present day, familiarize themselves with modern leadership theories and models, and learn how to adapt their management style based on the situation and team needs.

• Personal Effectiveness of a Manager: The course will help develop time management and stress management skills to boost overall productivity. Participants will gain insights into human biology, enabling them to better understand themselves and others.

• Communication and Interaction: Special attention is given to developing communication skills, including effective dialogue, conflict management, and cross-cultural communication. This will help create a positive work atmosphere and improve team collaboration.

• Performance Management and Employee Development: The program teaches methods for assessing and enhancing performance, planning training, and team development. Participants will learn how to create conditions for professional growth and increased work efficiency among employees.

• Ethics, Change Management, and Decision-Making: The course highlights the importance of ethical principles in management, providing tools for effective change management and making well-founded decisions.

Why This Training Will Be Beneficial

• Develop Leadership Qualities and Management Skills: Effectively guide teams toward achieving organizational goals.

• Improve Communication Skills: Build positive relationships within the team and with external partners.

• Master Performance Management Methods: Create highly effective teams by enhancing employee performance and development.

• Manage Changes and Make Informed Decisions: Stay competitive in a dynamic business environment.

• Enhance Personal Effectiveness: Improve productivity and quality of life through better time and stress management.

• Understand Ethical Standards: Strengthen trust from employees, partners, and clients by adhering to ethical management practices.

This program is tailored for professionals seeking personal and professional growth in management and leadership.

Who is this course for?
• Leaders and managers at all levels who wish to enhance the effectiveness of their leadership and team management.
• Supervisors and department heads aiming to improve communication, motivation, and employee development skills.
• Specialists preparing for managerial positions who want to acquire the necessary competencies for successful people and project management.
• HR managers and personnel training and development specialists interested in modern methods of performance management and team development.
• Entrepreneurs and owners of small and medium-sized businesses striving to improve managerial skills for the growth and development of their businesses.
• Professionals working in multicultural environments who need to understand the specifics of international management and communications.
• Any specialists wishing to develop personal effectiveness, time management, stress management, and decision-making skills.
What will you learn?
  • Apply modern leadership theories and models in practice, adapting their management style to various situations and team needs
  • Manage their time effectively and prioritize tasks, using planning techniques to optimize personal productivity
  • Develop stress management skills and maintain psychological well-being, recognizing signs of stress and applying effective methods to reduce it
  • Enhance communication skills and communicate effectively, including active listening, persuasion, and providing constructive feedback
  • Manage conflicts and apply resolution strategies, identifying conflict situations and choosing appropriate methods for their constructive resolution
  • Develop and implement performance management programs, setting evaluation criteria and linking results to personnel decisions
  • Plan team training and development, identifying training needs and evaluating the effectiveness of training programs
  • Make ethically justified managerial decisions, adhering to ethical standards and legal requirements in professional activities
  • Manage change and act as a change agent, effectively planning and implementing changes with minimal resistance from the team
  • Apply problem-solving methods and make balanced decisions, using a systematic approach to analyze and select optimal solutions based on data and intuition
Instructor
Verified
15 students 4.9 (6 reviews)
Instructor-expert
#Organizational development
#General hrm and training
Anton Gakhov stands out as more than just a managing director or business consultant. He is a visionary, a key player behind some of the world’s largest energy projects, and a facilitator of meaningful intercultural connections. With an illustrious 19-yea...
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Course outline
  • Hierarchy of human society
  • Social roles in primitive societies
  • Competencies and qualities of leaders in ancient times and the Middle Ages
  • History of leadership studies from ancient times to the Middle Ages (China, India, Greece, Italy)
  • Evolution of production from primitive economies to modern international business
  • Modern leadership theories: leader characteristics
  • Leader behavior: concern for people and concern for tasks
  • Defining leadership style
  • Situational leadership theories
  • Transactional and transformational leadership
  • Types of leaders
  • Levels of leadership
  • Leader and manager competencies then and now
  • Manager competency model of the Institute of Leadership and Management (UK)
  • Features of manager training
  • Stages of human life (physical and cognitive development)
  • Personality development (main theories and typologies)
  • Moral development
  • Central Nervous System and basics of higher nervous activity
  • Movement control
  • Psychophysiology of memory
  • Psychophysiology of attention
  • Psychophysiology of consciousness and the unconscious
  • Psychophysiology of sleep
  • Psychophysiology of stress
  • Motivation and its origins
  • Psychophysiology of emotions
  • Positive and negative emotions
  • Cognitive theories of emotions and personality
  • Interaction of emotions with cognitive processes and personality development
  • Activation and regulation of interest and its influence on behavior
  • Experiencing anger: influence on behavior and control
  • Influence of sadness on management and decision-making
  • Influence of fear and anxiety on behavior under stress
  • Understanding time management and its role as a resource
  • Effective goal setting and prioritization
  • Avoiding time traps and eliminating time-wasters
  • Planning and using planners
  • Combating procrastination
  • Managing interruptions and controlling external distractions
  • Controlling email and digital communication
  • Resource allocation and time scheduling
  • Crisis management skills and decision-making under time pressure
  • Habits of highly effective people: organization, prioritization, and self-improvement
  • Understanding stress: types, signs, and consequences
  • Stress management methods using time control
  • Physical exercises and relaxation techniques: breathing exercises, muscle relaxation, and visualization
  • Healthy nutrition and relaxation
  • Useful tips and recommendations for managing daily stress
  • Understanding workplace communication
  • Overcoming communication barriers interpersonal and paraverbal communication
  • Speaking skills and active listening
  • Developing effective questioning skills
  • Enhancing influence and persuasion abilities
  • Structuring communication for maximum impact
  • Conducting effective meetings
  • Recognizing when written communication is required
  • Assessing and adapting communication styles
  • Providing constructive feedback and criticism
  • Nonverbal communication: body language and tone of voice
  • Techniques for making a good first impression
  • Territory and personal space
  • Environmental factors
  • Social status and role in the group
  • Power and subordination
  • Conformity
  • Minority influence
  • Altruism and apathy
  • Interpersonal attraction (Physical Proximity, Attractiveness, Similarity, Competence, Mutual Reward)
  • Communication (Nonverbal, Metacommunication)
  • Social perception (Impressions, Causal Attribution, Stereotypes)
  • Attitudes (Components of Attitudes, Attitude Formation, Attitude Change, Prejudices)
  • International cultural differences: impact on business
  • Management styles in different cultures
  • Communication and language challenges in international business
  • Defining confrontation and the role of conflict management
  • Modern strategies for workplace
  • Conflict resolution
  • Conflict management strategies: Thomas–Kilmann model
  • Conflict development and stages by Crosby
  • Individual preferences in conflict behavior
  • Developing effective conflict resolution methods
  • What Is permance management?
  • Performance evaluation criteria
  • Key areas of performance measurement
  • Challenges with evaluation criteria
  • Evaluation procedures
  • Behavior-oriented assessment methods: MBO, BARS, BOS
  • Evaluators
  • Conducting evaluation interviews
  • Linking evaluations to HR decisions
  • Legal constraints on performance evaluation
  • People as the Foundation of Business
  • Training vs. Education
  • Systematic Approach to Identifying Training Needs
  • Methods for Determining Training Needs
  • Competency-Based Personnel Management
  • Learning Theories (Pavlov, Skinner, Bandura)
  • Andragogy and the Role of the Brain in Learning
  • Principles of Learning (Transfer, Learning Curves, Forgetting)
  • Learning Styles
  • Levels of Learning
  • Types of Learning (Motor Responses, Rote Memorization, Idea Assimilation, Value Adoption)
  • Moral Development and the Spiral Dynamics Model
  • Defining Learning Objectives
  • On-the-Job Training Methods
  • Off-the-Job Training Methods
  • Evaluating Training Effectiveness (Reactions, Knowledge and Competencies, Behavior Change, Results Measurement (ROI))
  • Socialization at Work and the Impact of Career on Personal Identity
  • The Organizational Socialization Process
  • Integrating Employees into the Organization
  • Role Transition Process
  • Psychological Processes in Role Transition
  • Strategies to Reduce Unrealistic Expectations
  • Orientation Training
  • Literacy Training
  • Workplace Mentoring
  • Changing Attitudes Through Training
  • Personality Adjustment Through Workshops
  • Computer Literacy and 21st-Century Skills
  • Human Career and Stages of Personal Development
  • Career Planning
  • Defined Career Paths
  • Erikson's Stages of Life Development and Career
  • Occupational Career Model
  • Issues and Challenges in Career Establishment and Maintenance
  • Career Development Stages—Professional Career Model
  • Research on the Link Between Career Stages and Effectiveness
  • Ethics in Management
  • The Role of Morality in Management
  • The Employment Relationship
  • Balancing Rewards and Contributions
  • Workplace Privacy
  • Conflicts of Interest
  • Ethical Use of Technology in the Workplace
  • Bribes, Payments, and Kickbacks (Ethical and Legal Aspects)
  • Whistleblowers
  • Deceptive Practices in Organizations
  • Forms of Organizational Violence
  • The Dark Triad in Management
  • The Role of the Change Agent
  • Organizational Change (Forces of Change, Types of Change)
  • Objectives of Change
  • Theories of Change
  • The Action Research Model
  • The Learning Organization
  • Revitalizing a Mature Organization
  • Transfer and Dissemination of Change
  • Definition of Problem Solving and Decision Making
  • Evidence-Based Decision Making vs. Intuitive Decision Making
  • Individual vs. Group Decision Making: Pros and Cons
  • The Five-Step Problem-Solving Process
  • Problem Formulation and Analysis
  • Generating and Evaluating Alternative Solutions
  • Criteria for Selecting the Optimal Solution
  • Developing and Executing an Action Plan
  • Enhancing Professional Skills for Effective Decision Making
Eni
Total
Eni
Endesa
Shell
Chevron
Gas Natural
Iberdrola
Eni
Inpex
Eni
Exonmobile
Frequently Asked Questions (FAQ)

Training can take place in 4 formats:

  • Self-paced
  • Blended learning
  • Instructor-led online (webinar)
  • Instructor-led offline (classroom)

Description of training formats:

  • Self-paced learning or e-Learning means you can learn in your own time and control the amount of material to consume. There is no need to complete the assignments and take the courses at the same time as other learners.
  • Blended learning or "hybrid learning" means you can combine Self-paced learning or e-Learning with traditional instructor-led classroom or webinar activities. This approach requires physical presence of both teacher and student in physical or virtual (webinars) classrooms or workshops. Webinar is a seminar or presentation that takes place on the internet, allowing participants in different locations to see and hear the presenter, ask questions, and sometimes answer polls.
  • Instructor-led training, or ILT, means that the learning can be delivered in a lecture or classroom format, as an interactive workshop, as a demonstration under the supervision and control of qualified trainer or instructor with the opportunity for learners to practice, or even virtually, using video-conferencing tools.

When forming groups of students, special attention is paid to important criteria - the same level of knowledge and interests among all students of the course, in order to maintain stable group dynamics during training.

Group dynamics is the development of a group in time, which is caused by the interaction of participants with each other and external influence on the group. In other words, these are the stages that the training group goes through in the process of communicating with the coach and among themselves.

The optimal group size for different types of training:

  • Self-paced / E-learning: 1
  • Instructor-led off-line (classroom): 6 – 12
  • Instructor-led on-line (webinar): 6 – 12
  • Blended learning: 6 – 12
  • Workshop: 6 – 12
  • On-the-job: 2 – 4
  • Simulator: 1 – 2

Feedback in the form of assessments and recommendations is given to students during the course of training with the participation of an instructor and is saved in the course card and student profile.

In order to control the quality of the services provided, students can evaluate the quality and training programme. Forms of assessment of the quality of training differ for courses with the participation of an instructor and those that are held in a self-paced format.

For courses with an instructor, start and end dates are indicated. At the same time, it is important to pay attention to the deadlines for passing tests, exams and practical tasks. If the specified deadlines are missed, the student may not be allowed to complete the entire course programme.

A personal account is a space for storing your training preferences, test and exam results, grades on completed training, as well as your individual plan for professional and personal development.

Users of the personal account have access to articles and blogs in specialized areas, as well as the ability to rate the completed training and leave comments under the articles and blogs of our instructors and technical authors

Registered users of a personal account can have various roles, including the role of a student, instructor or content developer. However, for all roles, except for the student role, you will need to go through an additional verification procedure to confirm your qualifications.

Based on the results of training, students are issued a certificate of training. All training certificates fall into three main categories:

  • Certificate of Attendance - students who successfully completed the course but did not pass the tests and exams can apply for a certificate of attendance.
  • Certificate of Completion - students who have successfully completed a course could apply for a Certificate of Completion, this type of certificate is often required for compliance training.
  • Verified Certificate - it is a verified certificate that is issued when students have passed exams under the supervision of a dedicated proctor.

You can always download a copy of your training certificate in PDF format in your personal account.

You will still have access to the course after completing it, provided that your account is active and not compromised and Tecedu is still licensed for the course. So if you want to review specific content in the course after completing it, or do it all over again, you can easily do so. In rare cases, instructors may remove their courses from the Tecedu marketplace, or we may need to remove a course from the platform for legal reasons.

During the training, you may encounter various forms of testing and knowledge testing. The most common assessment methods are:

  • preliminary (base-line assessment) - to determine the current level of knowledge and adapt the personal curriculum
  • intermediate - to check the progress of learning
  • final - to complete training and final assessment of knowledge and skills, can be in the form of a project, testing or practical exam

Travel to the place of full-time training is not included in the cost of training. Accommodation during full-time studies can be included in the full board tuition fees.

While Tecedu is not an accredited institution, we offer skills-based courses taught by real experts in their field, and every approved, paid course features a certificate of completion or attendance to document your accomplishment.

You can preview samples of the training materials and review key information about the course on our website. You can also review feedback and recommendations from students who already completed this course.

We want you to be happy, so almost all purchased courses can be returned within 30 days. If you are not satisfied with the course, you can request a refund, provided the request complies with our return policy.

The 30-day money back policy allows students to receive quality teaching services with minimal risk, we must also protect our teachers from fraud and provide them with a reasonable payment schedule. Payments are sent to instructors after 30 days, so we will not process refund requests received after the refund period.

We reserve the right, in our sole discretion, to limit or deny refund requests in cases where we believe there is refund abuse, including but not limited to the following:

  • A significant portion of the course has been consumed or downloaded by a student before the refund was requested.
  • Multiple refunds have been requested by a student for the same course.
  • Excessive refunds have been requested by a student.
  • Users whose account is blocked or access to courses is disabled due to violation of our Terms and Conditions or the Rules of Trust and Security.
  • We do not grant refunds for any subscription services.
  • These refund restrictions will be enforced to the extent permitted by applicable law.

We accept most international credit and debit cards like Visa, MasterCard, American Express, JCB and Discover. Bank Transfers also may be an option.

Smart Virtual Classroom (open digital / virtual classroom).

Conducting classes is based on the fact that the teacher demonstrates text, drawings, graphics, presentations on an interactive board, while the content appears in the student's electronic notebook. A specially designed digital notepad and pen are used to create and edit text and images that can be redirected to any surface via a projector.

Classes are live streamed online, automatically recorded and published on the Learning Portal, allowing you to save them for reuse anytime, anywhere, on any mobile device. This makes it possible not to miss classes and keep up with classes and keep up with the passage of new material.

Game Based Learning (learning using a virtual game environment)

Real-life training uses the principles of game organization, which allows future professionals to rehearse and hone their skills in a virtual emergency. Learning as a game provides an opportunity to establish a connection between the learning activity and real life.

The technology provides the following learning opportunities:

  • Focused on the needs of the user
  • Instant feedback
  • Independent decision making and choice of actions
  • Better assimilation and memorization of the material
  • Adaptive pace of learning tailored to the individual needs of the student
  • Better transfer of skills learned in a learning situation to real conditions

Basic principles of training:

  • A gradual increase in the level of difficulty in the game;
  • Using a simplified version of a problem situation;
  • Action in a variable gaming environment;
  • The right choice is made through experimentation.

The main advantages of Game Based Learning technology:

  • Low degree of physical risk and liability
  • Motivation to learn while receiving positive emotions from the process;
  • Practice - mirroring the real situation
  • Timely feedback
  • Choice of different playing roles
  • Learning in collaboration
  • Developing your own behavior strategy
Laboratory workshops using remote access technologies

Conducting practical classes online using remote access technologies for presentations, multimedia solutions and virtual reality:

  • Laboratory workshops that simulate the operation of expensive bench equipment in real production
  • Virtual experiment, which is visually indistinguishable from a remote real experiment performed
  • Virtual instruments, which are an exact copy of real instruments
  • Mathematical modeling to clarify the physical characteristics, chemical content of the investigated object or phenomenon.
MLDE009 - Key Skills for Managers and Supervisors
Language: English, Russian
Level: Foundation
Special Offer
Order for a group
mail@tecedu.org
+7 747 898 5041
+7 707 981 1455