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Course code: 000608
Operational Risk Management Center
HSSE068 - Emergency Response: - Planning, Coordination, Execution
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Currently, this course is conducted only in an intracorporate format.
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What this course about?

In today's rapidly evolving world, the ability to respond swiftly and effectively to emergencies is more critical than ever. Whether it's natural disasters, technological mishaps, or hazardous material incidents, the impact on communities and organizations can be profound and far-reaching. Recognizing this vital need, our Emergency Response training programme is meticulously designed to equip first responders, incident command personnel, and emergency service providers with the advanced skills and knowledge necessary to manage crises efficiently and minimize their impact.

At the core of our programme is a comprehensive curriculum that spans the principles of emergency response, risk identification and assessment, development and implementation of response plans, effective communication strategies, and the essentials of coordination and collaboration. Through a blend of theoretical knowledge and practical, hands-on exercises, participants will delve into creating tailored emergency response plans, mastering crisis communication, conducting drills and exercises, and evaluating and improving response strategies. This holistic approach ensures that all aspects of emergency management are covered, from preparedness and mitigation to response and recovery.

What sets our training apart is its real-world applicability and focus on continuous improvement. Participants will engage in simulation exercises and tabletop drills designed to mirror actual emergencies, providing invaluable practical experience that can be immediately applied in their roles. Furthermore, the course emphasizes the importance of teamwork, leadership, and decision-making under pressure, skills essential for anyone in the field of emergency response. By fostering an environment of learning and growth, we prepare our participants not just to react to emergencies, but to manage them with confidence and competence.

This training programme is an indispensable resource for individuals committed to safeguarding lives and properties. Whether you're a seasoned emergency service provider or new to the field of crisis management, our training will enhance your capabilities, making you an invaluable asset to your organization and your community. Join us to embark on a journey of learning, empowerment, and excellence in emergency response. Together, we can make a difference when it matters most.

Who is this course for?
The Emergency Response training programme is specifically designed for individuals who are directly involved in the planning, coordination, and execution of emergency response activities. This includes a wide range of professionals across various roles and responsibilities. The target audience for this course includes:
• First Responders: Individuals who are among the first to arrive and provide assistance at the scene of an emergency, such as firefighters, police officers, and emergency medical technicians (EMTs). This category also includes fire team leaders and hazardous material (hazmat) response teams who deal with specific types of emergencies.
• Incident Command Personnel: Those who are responsible for managing all aspects of an emergency response, including developing strategies, deploying resources, and coordinating between different agencies. This group includes incident commanders, emergency management professionals, and anyone involved in the Incident Command System (ICS).
• Emergency Service Providers: Personnel from various emergency services, including fire departments, police, emergency medical services (EMS), and other organizations that play a supportive role in emergency response and recovery efforts.
• Public Safety and Security Professionals: Individuals involved in ensuring public safety and security, including security managers, public safety officers, and security personnel who may need to respond to or assist in emergency situations.
• Emergency Planning and Preparedness Staff: Professionals responsible for developing and maintaining emergency response plans, conducting risk assessments, and organizing preparedness activities within organizations, communities, or government agencies.
• Local Government Officials: Elected officials and government employees at the local, state, and federal levels who play a role in emergency management, policy-making, and resource allocation for disaster response and recovery.
• Volunteers and Community Responders: Individuals who volunteer with organizations such as the Red Cross, community emergency response teams (CERTs), and other non-governmental organizations (NGOs) that participate in emergency response and disaster relief activities.
• Healthcare Professionals: Medical staff and healthcare providers who may be involved in handling mass casualty incidents, public health emergencies, or providing critical care during disasters.
• Utility and Infrastructure Personnel: Employees of utility companies (electricity, water, gas) and infrastructure services who are essential for restoring services and ensuring public safety during and after emergencies.

This course is suitable for both experienced professionals looking to update their skills and knowledge, as well as those new to their roles who need foundational training in emergency response. Tailoring the training content and practical exercises to the specific needs and experiences of these diverse groups will ensure that all participants can effectively contribute to and improve their organization's emergency response capabilities.
What will you learn?
  • Understand and Apply Core Principles of Emergency Response: Define and explain the key principles underlying emergency response planning; Recognize the importance of preparedness, mitigation, response, and recovery phases in managing emergency situations effectively
  • Identify and Assess Risks and Hazards: Assess and identify various risks and hazards that may lead to emergencies within their specific contexts; Understand the critical role of risk assessment in the development of effective emergency response plans.
  • Develop Comprehensive Emergency Response Plans: Create detailed and tailored emergency response plans for different types of emergencies, considering the specific needs and resources of their organizations; Incorporate essential components such as communication strategies, resource allocation, and coordination mechanisms into these plans.
  • Implement Effective Crisis Communication Strategies: Execute effective communication strategies during emergencies, ensuring both internal and external communications are clear, timely, and efficient; Understand the impact of communication on minimizing the adverse effects of emergencies on individuals and organizations.
  • Coordinate and Collaborate Efficiently: Develop the ability to coordinate with both internal and external stakeholders during emergency response efforts seamlessly; Appreciate the value of collaboration, teamwork, and leadership in the successful management of crises.
  • Conduct and Evaluate Emergency Drills and Exercises: Gain hands-on experience in planning, conducting, and evaluating emergency drills and simulation exercises; Learn to critically assess the effectiveness of emergency response plans and identify areas for improvement based on these exercises.
  • Continuously Improve Emergency Response Plans: Understand the necessity of ongoing improvement in emergency response planning and operations; Acquire skills in evaluating existing plans, incorporating feedback, and making adjustments to enhance preparedness and response capabilities.
  • Respond Effectively to Emergencies: Be prepared to take immediate and effective action in response to various emergencies, utilizing the knowledge and skills acquired through the course; Work effectively under pressure, making informed decisions that prioritize safety and efficiency in emergency situations.
Course outline
  • Definition and key principles of emergency response planning
  • The significance of preparedness, mitigation, response, and recovery
  • Techniques for assessing and identifying potential risks and hazards
  • The role of risk assessment in emergency planning
  • Interactive Group Activity: Risk Identification Exercise
  • Steps to create tailored emergency plans for various scenarios
  • Components of an effective plan: communication, resources, and coordination.
  • Developing and implementing communication strategies for emergencies
  • Internal vs. external communication tactics
  • Workshop: Developing a Communication Plan
  • Coordinating with internal and external stakeholders during emergencies
  • Building Teamwork and Collaboration
  • Planning and executing emergency drills and simulations
  • Evaluating the effectiveness of response plans through exercises
  • Group Discussion: Challenges in Coordination and Collaboration
  • Execution of emergency drills and simulation exercises
  • Debrief and initial feedback session on the drills
  • Practical Exercise: Emergency Simulation Drill
  • Techniques for assessing response plans and incorporating feedback
  • Implementing improvements based on lessons learned and evaluations
  • Final Exercise: Group Project on Plan Evaluation and Improvement
  • Closing Session: Recap of Key Learnings, Certification Ceremony, and Feedback
Eni
Total
Eni
Endesa
Shell
Chevron
Gas Natural
Iberdrola
Eni
Inpex
Eni
Exonmobile

Training can take place in 4 formats:

  • Self-paced
  • Blended learning
  • Instructor-led online (webinar)
  • Instructor-led offline (classroom)

Description of training formats:

  • Self-paced learning or e-Learning means you can learn in your own time and control the amount of material to consume. There is no need to complete the assignments and take the courses at the same time as other learners.
  • Blended learning or "hybrid learning" means you can combine Self-paced learning or e-Learning with traditional instructor-led classroom or webinar activities. This approach requires physical presence of both teacher and student in physical or virtual (webinars) classrooms or workshops. Webinar is a seminar or presentation that takes place on the internet, allowing participants in different locations to see and hear the presenter, ask questions, and sometimes answer polls.
  • Instructor-led training, or ILT, means that the learning can be delivered in a lecture or classroom format, as an interactive workshop, as a demonstration under the supervision and control of qualified trainer or instructor with the opportunity for learners to practice, or even virtually, using video-conferencing tools.

When forming groups of students, special attention is paid to important criteria - the same level of knowledge and interests among all students of the course, in order to maintain stable group dynamics during training.

Group dynamics is the development of a group in time, which is caused by the interaction of participants with each other and external influence on the group. In other words, these are the stages that the training group goes through in the process of communicating with the coach and among themselves.

The optimal group size for different types of training:

  • Self-paced / E-learning: 1
  • Instructor-led off-line (classroom): 6 – 12
  • Instructor-led on-line (webinar): 6 – 12
  • Blended learning: 6 – 12
  • Workshop: 6 – 12
  • On-the-job: 2 – 4
  • Simulator: 1 – 2

Feedback in the form of assessments and recommendations is given to students during the course of training with the participation of an instructor and is saved in the course card and student profile.

In order to control the quality of the services provided, students can evaluate the quality and training programme. Forms of assessment of the quality of training differ for courses with the participation of an instructor and those that are held in a self-paced format.

For courses with an instructor, start and end dates are indicated. At the same time, it is important to pay attention to the deadlines for passing tests, exams and practical tasks. If the specified deadlines are missed, the student may not be allowed to complete the entire course programme.

A personal account is a space for storing your training preferences, test and exam results, grades on completed training, as well as your individual plan for professional and personal development.

Users of the personal account have access to articles and blogs in specialized areas, as well as the ability to rate the completed training and leave comments under the articles and blogs of our instructors and technical authors

Registered users of a personal account can have various roles, including the role of a student, instructor or content developer. However, for all roles, except for the student role, you will need to go through an additional verification procedure to confirm your qualifications.

Based on the results of training, students are issued a certificate of training. All training certificates fall into three main categories:

  • Certificate of Attendance - students who successfully completed the course but did not pass the tests and exams can apply for a certificate of attendance.
  • Certificate of Completion - students who have successfully completed a course could apply for a Certificate of Completion, this type of certificate is often required for compliance training.
  • Verified Certificate - it is a verified certificate that is issued when students have passed exams under the supervision of a dedicated proctor.

You can always download a copy of your training certificate in PDF format in your personal account.

You will still have access to the course after completing it, provided that your account is active and not compromised and Tecedu is still licensed for the course. So if you want to review specific content in the course after completing it, or do it all over again, you can easily do so. In rare cases, instructors may remove their courses from the Tecedu marketplace, or we may need to remove a course from the platform for legal reasons.

During the training, you may encounter various forms of testing and knowledge testing. The most common assessment methods are:

  • preliminary (base-line assessment) - to determine the current level of knowledge and adapt the personal curriculum
  • intermediate - to check the progress of learning
  • final - to complete training and final assessment of knowledge and skills, can be in the form of a project, testing or practical exam

Travel to the place of full-time training is not included in the cost of training. Accommodation during full-time studies can be included in the full board tuition fees.

While Tecedu is not an accredited institution, we offer skills-based courses taught by real experts in their field, and every approved, paid course features a certificate of completion or attendance to document your accomplishment.

You can preview samples of the training materials and review key information about the course on our website. You can also review feedback and recommendations from students who already completed this course.

We want you to be happy, so almost all purchased courses can be returned within 30 days. If you are not satisfied with the course, you can request a refund, provided the request complies with our return policy.

The 30-day money back policy allows students to receive quality teaching services with minimal risk, we must also protect our teachers from fraud and provide them with a reasonable payment schedule. Payments are sent to instructors after 30 days, so we will not process refund requests received after the refund period.

We reserve the right, in our sole discretion, to limit or deny refund requests in cases where we believe there is refund abuse, including but not limited to the following:

  • A significant portion of the course has been consumed or downloaded by a student before the refund was requested.
  • Multiple refunds have been requested by a student for the same course.
  • Excessive refunds have been requested by a student.
  • Users whose account is blocked or access to courses is disabled due to violation of our Terms and Conditions or the Rules of Trust and Security.
  • We do not grant refunds for any subscription services.
  • These refund restrictions will be enforced to the extent permitted by applicable law.

We accept most international credit and debit cards like Visa, MasterCard, American Express, JCB and Discover. Bank Transfers also may be an option.

Smart Virtual Classroom (open digital / virtual classroom).

Conducting classes is based on the fact that the teacher demonstrates text, drawings, graphics, presentations on an interactive board, while the content appears in the student's electronic notebook. A specially designed digital notepad and pen are used to create and edit text and images that can be redirected to any surface via a projector.

Classes are live streamed online, automatically recorded and published on the Learning Portal, allowing you to save them for reuse anytime, anywhere, on any mobile device. This makes it possible not to miss classes and keep up with classes and keep up with the passage of new material.

Game Based Learning (learning using a virtual game environment)

Real-life training uses the principles of game organization, which allows future professionals to rehearse and hone their skills in a virtual emergency. Learning as a game provides an opportunity to establish a connection between the learning activity and real life.

The technology provides the following learning opportunities:

  • Focused on the needs of the user
  • Instant feedback
  • Independent decision making and choice of actions
  • Better assimilation and memorization of the material
  • Adaptive pace of learning tailored to the individual needs of the student
  • Better transfer of skills learned in a learning situation to real conditions

Basic principles of training:

  • A gradual increase in the level of difficulty in the game;
  • Using a simplified version of a problem situation;
  • Action in a variable gaming environment;
  • The right choice is made through experimentation.

The main advantages of Game Based Learning technology:

  • Low degree of physical risk and liability
  • Motivation to learn while receiving positive emotions from the process;
  • Practice - mirroring the real situation
  • Timely feedback
  • Choice of different playing roles
  • Learning in collaboration
  • Developing your own behavior strategy
Laboratory workshops using remote access technologies

Conducting practical classes online using remote access technologies for presentations, multimedia solutions and virtual reality:

  • Laboratory workshops that simulate the operation of expensive bench equipment in real production
  • Virtual experiment, which is visually indistinguishable from a remote real experiment performed
  • Virtual instruments, which are an exact copy of real instruments
  • Mathematical modeling to clarify the physical characteristics, chemical content of the investigated object or phenomenon.
HSSE068 - Emergency Response: - Planning, Coordination, Execution
Language: English, Russian
Level: Intermediate
mail@tecedu.org
+7 747 898 5041
+7 7182 901 933