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Course code: 000677
School of Engineering
PROD022 - Total Quality Management
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Currently, this course is conducted only in an intracorporate format.
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What this course about?

In the ever-evolving oil and gas industry, maintaining high standards of quality is not just a competitive advantage but a critical necessity. The Total Quality Management (TQM) in Oil and Gas Training Programme is a comprehensive 5-day course designed to equip professionals with the knowledge, tools, and strategies required to drive excellence in their organizations. This program integrates the principles of TQM with the unique challenges and opportunities of the oil and gas sector, ensuring relevance and applicability to real-world scenarios.

Participants will journey through a structured curriculum, beginning with the foundations of quality management, including the evolution of TQM, its pioneers, and essential methodologies. The course delves into the practical aspects of implementing quality frameworks such as ISO 9000, exploring the stages, benefits, and challenges associated with certification. Participants will master advanced quality tools and techniques, from Pareto charts and control charts to root cause analysis and the DMAIC problem-solving framework.

One of the core strengths of this programme is its focus on continuous improvement and cost optimization. Participants will learn to identify and manage costs of quality, optimize processes, and enhance service and product quality, all while fostering a culture of teamwork and leadership through quality circles and Kaizen initiatives.

Who is this course for?
This course is designed for professionals in the oil and gas industry who are involved in quality management, process improvement, or operational excellence. Typical participants include:
• Quality Assurance and Quality Control (QA/QC) Managers
• Process Engineers and Production Managers
• HSE (Health, Safety, and Environment) Professionals
• Project Managers involved in TQM initiatives
• Supply Chain and Procurement Specialists seeking to enhance vendor quality
• Maintenance and Reliability Engineers
• Supervisors and Team Leaders responsible for implementing quality standards
• Professionals preparing for ISO 9000 certification audits
• Any personnel aiming to enhance operational efficiency and reduce costs through quality improvements
What will you learn?
  • Explain the principles, methods, and benefits of Total Quality Management (TQM) in the oil and gas sector
  • Understand the historical development and evolution of quality concepts
  • Apply ISO 9000 standards and other international quality frameworks to their organizations
  • Analyze and address the requirements for TQM implementation
  • Utilize tools such as Pareto charts, control charts, and root cause analysis to solve quality-related problems
  • Develop and interpret data visualizations, including trend charts, histograms, and radar charts, for decision-making
  • Lead Kaizen initiatives and implement Poka Yoke (Mistake Proofing) practices
  • Employ DMAIC and 8-D frameworks to improve processes and resolve quality issues systematically
  • Identify and manage prevention, appraisal, and failure costs to optimize operational expenses
  • Align quality strategies with cost reduction and efficiency goals
  • Establish and manage quality circles for organizational quality improvement
  • Cultivate a culture of continuous improvement and quality leadership within teams
  • Measure service quality using Servqual and product quality dimensions
  • Develop and implement effective after-sales service strategies
Courses in this discipline (27)
Course outline
  • Historical development of quality
  • Definitions and principles of Total Quality Management (TQM)
  • Contributions of TQM pioneers
  • TQM system model and seven basic elements of TQM
  • Importance of good quality in the oil and gas industry
  • Consequences of poor quality: Product and service dimensions
  • Stages and methods of TQM implementation
  • Requirements for TQM application in oil and gas
  • Obstacles to implementing TQM and overcoming them
  • Quality assurance systems: ISO 9000 and its importance
  • ISO 9000 family and implementation stages
  • Benefits of ISO 9000 certification
  • 7 classic tools of quality: Pareto chart, scatter diagram, control chart, flow chart, cause-and-effect fishbone, histogram, and check sheet
  • Data visualization tools: 2D/3D pie charts, bar charts, column charts, trend charts, radar charts
  • Advanced analytic methods: Cusum charts, ABC analysis, priority matrix
  • Interrelationship diagram and fault tree analysis
  • Timeline analysis and SIPOC analysis
  • Root cause analysis, Five Why analysis, and 5W2H approach
  • Quality planning tools: Affinity diagram, Kano model, and benchmarking
  • DMAIC problem-solving framework
  • Kaizen: Continuous improvement methodology
  • Just in Time (JiT) and its application in oil and gas
  • Poka Yoke (Mistake Proofing) techniques
  • Robust design principles and contingency planning
  • Zero defects approach and its significance in TQM
  • Creativity techniques for quality improvement
  • Prevention costs, appraisal costs, internal failure costs, external failure costs
  • Costs of quality: Analysis and optimization
  • TQM metrics: Servqual for service quality measurement
  • Total Quality Pyramid and its application
  • Advanced quality assurance frameworks: ISO 9004 and quality system components
  • Integration of after-sales services in TQM
  • DPA (Defects per unit) and AQL (Acceptable Quality Level)
  • Quality circles and their role in TQM
  • 8-D problem-solving system for team-based quality improvement
  • Leadership in quality management
  • Building organizational culture for quality excellence
  • Case studies: Successful TQM implementation in oil and gas organizations
Eni
Total
Eni
Endesa
Shell
Chevron
Gas Natural
Iberdrola
Eni
Inpex
Eni
Exonmobile

Training can take place in 4 formats:

  • Self-paced
  • Blended learning
  • Instructor-led online (webinar)
  • Instructor-led offline (classroom)

Description of training formats:

  • Self-paced learning or e-Learning means you can learn in your own time and control the amount of material to consume. There is no need to complete the assignments and take the courses at the same time as other learners.
  • Blended learning or "hybrid learning" means you can combine Self-paced learning or e-Learning with traditional instructor-led classroom or webinar activities. This approach requires physical presence of both teacher and student in physical or virtual (webinars) classrooms or workshops. Webinar is a seminar or presentation that takes place on the internet, allowing participants in different locations to see and hear the presenter, ask questions, and sometimes answer polls.
  • Instructor-led training, or ILT, means that the learning can be delivered in a lecture or classroom format, as an interactive workshop, as a demonstration under the supervision and control of qualified trainer or instructor with the opportunity for learners to practice, or even virtually, using video-conferencing tools.

When forming groups of students, special attention is paid to important criteria - the same level of knowledge and interests among all students of the course, in order to maintain stable group dynamics during training.

Group dynamics is the development of a group in time, which is caused by the interaction of participants with each other and external influence on the group. In other words, these are the stages that the training group goes through in the process of communicating with the coach and among themselves.

The optimal group size for different types of training:

  • Self-paced / E-learning: 1
  • Instructor-led off-line (classroom): 6 – 12
  • Instructor-led on-line (webinar): 6 – 12
  • Blended learning: 6 – 12
  • Workshop: 6 – 12
  • On-the-job: 2 – 4
  • Simulator: 1 – 2

Feedback in the form of assessments and recommendations is given to students during the course of training with the participation of an instructor and is saved in the course card and student profile.

In order to control the quality of the services provided, students can evaluate the quality and training programme. Forms of assessment of the quality of training differ for courses with the participation of an instructor and those that are held in a self-paced format.

For courses with an instructor, start and end dates are indicated. At the same time, it is important to pay attention to the deadlines for passing tests, exams and practical tasks. If the specified deadlines are missed, the student may not be allowed to complete the entire course programme.

A personal account is a space for storing your training preferences, test and exam results, grades on completed training, as well as your individual plan for professional and personal development.

Users of the personal account have access to articles and blogs in specialized areas, as well as the ability to rate the completed training and leave comments under the articles and blogs of our instructors and technical authors

Registered users of a personal account can have various roles, including the role of a student, instructor or content developer. However, for all roles, except for the student role, you will need to go through an additional verification procedure to confirm your qualifications.

Based on the results of training, students are issued a certificate of training. All training certificates fall into three main categories:

  • Certificate of Attendance - students who successfully completed the course but did not pass the tests and exams can apply for a certificate of attendance.
  • Certificate of Completion - students who have successfully completed a course could apply for a Certificate of Completion, this type of certificate is often required for compliance training.
  • Verified Certificate - it is a verified certificate that is issued when students have passed exams under the supervision of a dedicated proctor.

You can always download a copy of your training certificate in PDF format in your personal account.

You will still have access to the course after completing it, provided that your account is active and not compromised and Tecedu is still licensed for the course. So if you want to review specific content in the course after completing it, or do it all over again, you can easily do so. In rare cases, instructors may remove their courses from the Tecedu marketplace, or we may need to remove a course from the platform for legal reasons.

During the training, you may encounter various forms of testing and knowledge testing. The most common assessment methods are:

  • preliminary (base-line assessment) - to determine the current level of knowledge and adapt the personal curriculum
  • intermediate - to check the progress of learning
  • final - to complete training and final assessment of knowledge and skills, can be in the form of a project, testing or practical exam

Travel to the place of full-time training is not included in the cost of training. Accommodation during full-time studies can be included in the full board tuition fees.

While Tecedu is not an accredited institution, we offer skills-based courses taught by real experts in their field, and every approved, paid course features a certificate of completion or attendance to document your accomplishment.

You can preview samples of the training materials and review key information about the course on our website. You can also review feedback and recommendations from students who already completed this course.

We want you to be happy, so almost all purchased courses can be returned within 30 days. If you are not satisfied with the course, you can request a refund, provided the request complies with our return policy.

The 30-day money back policy allows students to receive quality teaching services with minimal risk, we must also protect our teachers from fraud and provide them with a reasonable payment schedule. Payments are sent to instructors after 30 days, so we will not process refund requests received after the refund period.

We reserve the right, in our sole discretion, to limit or deny refund requests in cases where we believe there is refund abuse, including but not limited to the following:

  • A significant portion of the course has been consumed or downloaded by a student before the refund was requested.
  • Multiple refunds have been requested by a student for the same course.
  • Excessive refunds have been requested by a student.
  • Users whose account is blocked or access to courses is disabled due to violation of our Terms and Conditions or the Rules of Trust and Security.
  • We do not grant refunds for any subscription services.
  • These refund restrictions will be enforced to the extent permitted by applicable law.

We accept most international credit and debit cards like Visa, MasterCard, American Express, JCB and Discover. Bank Transfers also may be an option.

Smart Virtual Classroom (open digital / virtual classroom).

Conducting classes is based on the fact that the teacher demonstrates text, drawings, graphics, presentations on an interactive board, while the content appears in the student's electronic notebook. A specially designed digital notepad and pen are used to create and edit text and images that can be redirected to any surface via a projector.

Classes are live streamed online, automatically recorded and published on the Learning Portal, allowing you to save them for reuse anytime, anywhere, on any mobile device. This makes it possible not to miss classes and keep up with classes and keep up with the passage of new material.

Game Based Learning (learning using a virtual game environment)

Real-life training uses the principles of game organization, which allows future professionals to rehearse and hone their skills in a virtual emergency. Learning as a game provides an opportunity to establish a connection between the learning activity and real life.

The technology provides the following learning opportunities:

  • Focused on the needs of the user
  • Instant feedback
  • Independent decision making and choice of actions
  • Better assimilation and memorization of the material
  • Adaptive pace of learning tailored to the individual needs of the student
  • Better transfer of skills learned in a learning situation to real conditions

Basic principles of training:

  • A gradual increase in the level of difficulty in the game;
  • Using a simplified version of a problem situation;
  • Action in a variable gaming environment;
  • The right choice is made through experimentation.

The main advantages of Game Based Learning technology:

  • Low degree of physical risk and liability
  • Motivation to learn while receiving positive emotions from the process;
  • Practice - mirroring the real situation
  • Timely feedback
  • Choice of different playing roles
  • Learning in collaboration
  • Developing your own behavior strategy
Laboratory workshops using remote access technologies

Conducting practical classes online using remote access technologies for presentations, multimedia solutions and virtual reality:

  • Laboratory workshops that simulate the operation of expensive bench equipment in real production
  • Virtual experiment, which is visually indistinguishable from a remote real experiment performed
  • Virtual instruments, which are an exact copy of real instruments
  • Mathematical modeling to clarify the physical characteristics, chemical content of the investigated object or phenomenon.
PROD022 - Total Quality Management
Language: English, Russian
Level: Foundation
mail@tecedu.org
+7 747 898 5041
+7 7182 901 933