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Well Operations Crew Resource Management (CRM) training program is a comprehensive course designed to equip individuals with the necessary non-technical skills required to enhance safety and performance in Well Operations environments. This training program is crucial for individuals working in or responsible for the safety management of Well Operations, as it provides a deep understanding of the factors that impact human performance, communication, teamwork, leadership, decision making, and situation awareness.
In today's rapidly changing and challenging environment, Well Operations personnel require not only technical skills but also non-technical skills to manage risks and ensure operational success. Well Operations CRM training program has been developed by experts in the field to provide individuals with the skills and knowledge they need to succeed in their roles. The training program is structured into modules, with each module covering a critical aspect of non-technical skills.
Participants will learn how to identify and mitigate risks associated with the loss of situation awareness, distractions, cognitive bias, and tunnel vision. They will also gain an in-depth understanding of different approaches to decision making and techniques to avoid decision errors that can cause difficulties in Well Operations. Effective communication is essential in Well Operations environments, and the training program equips participants with the necessary skills to communicate effectively and recognize factors that can impair communication.
The importance of effective teamwork cannot be overemphasized, particularly in Well Operations environments where safety is paramount. Participants will learn how to contribute effectively as team members and understand the characteristics of effective teamwork. Leadership is also a critical component of safety management, and the training program equips participants with effective leadership skills and techniques to motivate teams and maintain high safety standards.
Finally, participants will develop an understanding of the factors that impact human performance, including cultural differences and the importance of sleep, work schedules, and shift patterns to effective performance. They will also recognize the types of human failure and the operational situations where the risk of human error can be significantly increased.
Overall, the Well Operations Crew Resource Management training program is a must-attend for anyone involved in Well Operations, from Well Operations personnel to managers and supervisors overseeing Well Operations teams or involved in the decision-making process. The training program provides participants with a holistic understanding of the non-technical skills required for safe and successful Well Operations, enhancing their ability to manage risks and ensuring the success of the organization.
• Well Operations personnel such as drilling engineers, rig supervisors, wellsite geologists, and well intervention specialists.
• Safety professionals responsible for the safety management of Well Operations.
• Managers and supervisors overseeing Well Operations teams or involved in the decision-making process for such operations.
• Anyone involved in the planning, execution, or support of Well Operations, including contractors and service companies.
Overall, this training course is suitable for anyone who wants to develop their non-technical skills related to situation awareness, decision making, communication, teamwork, leadership, and human performance in the context of Well Operations.
- Demonstrate an understanding of the common causes and symptoms of situation awareness problems and develop relevant SA skills for Well Operations environments
- Recognize different approaches to decision making and apply techniques to correctly define problems, avoiding decision errors that can cause difficulties in Wells Operations
- Apply effective communication skills and recognize workplace, personal, and inter-personal factors that can impair effective communication
- Contribute effectively as a team member in Well Operations environments by demonstrating an understanding of effective teamwork characteristics and the different roles and responsibilities that contribute to team performance
- Demonstrate an understanding of effective leadership characteristics and techniques to motivate a team and maintain high standards for safety management
- Recognize the factors that impact human performance, including non-technical skills and cultural differences, and apply strategies to minimize the potential for human failure on critical activities
- Demonstrate an understanding of the key types of human failure and the operational situations where the risk of human error can be significantly increased
- Common causes and symptoms of SA problems
- Inattention, distraction, cognitive bias, and tunnel vision
- SA skills development for Well Operations environments
- Different approaches to decision making, including strengths and weaknesses
- Importance of correctly defining problems to avoid decision errors
- Workplace, personal, and inter-personal factors affecting decision making
- Characteristics of effective communication
- Factors that impair effective communication
- Difference between instruction/order and dialogue
- Importance of timely and effective feedback
- Appropriate types of communication for different situations
- Communication skills development for Well Operations environments
- Critical importance of effective teamwork to Well Operations safety
- Characteristics of effective teamwork
- Examples of how different roles and responsibilities contribute to effective team performance
- Factors that can impair effective teamwork
- Individual behavior's influence on team dynamics and performance
- Team working skills development for Well Operations environments
- Critical importance of effective leadership to safety management
- Characteristics of effective leadership
- How a leader's personal behavior affects others
- Techniques and behaviors to motivate a team effectively
- Importance of setting and maintaining high standards
- Leadership skills development for Well Operations environments
- Factors that influence an individual's ability to remain alert and perform to a high standard
- Importance of non-technical skills to operational safety
- Major accidents where limitations in human performance have been significant contributory factors
- Examples of how the loss of alertness and distraction can increase risk to operations
- Types of human failure and risks to safe operations
- Operational situations where the risk of human error can be significantly increased
- Strategies and actions to minimize the potential for human failure on critical activities
- Importance of sleep, work schedules, and shift patterns to effective performance
- Cultural differences, potential impacts, and mitigations
- Factors in the design and layout of plant and equipment that can impact human performance and mitigations
Training can take place in 4 formats:
- Self-paced
- Blended learning
- Instructor-led online (webinar)
- Instructor-led offline (classroom)
Description of training formats:
- Self-paced learning or e-Learning means you can learn in your own time and control the amount of material to consume. There is no need to complete the assignments and take the courses at the same time as other learners.
- Blended learning or "hybrid learning" means you can combine Self-paced learning or e-Learning with traditional instructor-led classroom or webinar activities. This approach requires physical presence of both teacher and student in physical or virtual (webinars) classrooms or workshops. Webinar is a seminar or presentation that takes place on the internet, allowing participants in different locations to see and hear the presenter, ask questions, and sometimes answer polls.
- Instructor-led training, or ILT, means that the learning can be delivered in a lecture or classroom format, as an interactive workshop, as a demonstration under the supervision and control of qualified trainer or instructor with the opportunity for learners to practice, or even virtually, using video-conferencing tools.
When forming groups of students, special attention is paid to important criteria - the same level of knowledge and interests among all students of the course, in order to maintain stable group dynamics during training.
Group dynamics is the development of a group in time, which is caused by the interaction of participants with each other and external influence on the group. In other words, these are the stages that the training group goes through in the process of communicating with the coach and among themselves.
The optimal group size for different types of training:
- Self-paced / E-learning: 1
- Instructor-led off-line (classroom): 6 – 12
- Instructor-led on-line (webinar): 6 – 12
- Blended learning: 6 – 12
- Workshop: 6 – 12
- On-the-job: 2 – 4
- Simulator: 1 – 2
Feedback in the form of assessments and recommendations is given to students during the course of training with the participation of an instructor and is saved in the course card and student profile.
In order to control the quality of the services provided, students can evaluate the quality and training programme. Forms of assessment of the quality of training differ for courses with the participation of an instructor and those that are held in a self-paced format.
For courses with an instructor, start and end dates are indicated. At the same time, it is important to pay attention to the deadlines for passing tests, exams and practical tasks. If the specified deadlines are missed, the student may not be allowed to complete the entire course programme.
A personal account is a space for storing your training preferences, test and exam results, grades on completed training, as well as your individual plan for professional and personal development.
Users of the personal account have access to articles and blogs in specialized areas, as well as the ability to rate the completed training and leave comments under the articles and blogs of our instructors and technical authors
Registered users of a personal account can have various roles, including the role of a student, instructor or content developer. However, for all roles, except for the student role, you will need to go through an additional verification procedure to confirm your qualifications.
Based on the results of training, students are issued a certificate of training. All training certificates fall into three main categories:
- Certificate of Attendance - students who successfully completed the course but did not pass the tests and exams can apply for a certificate of attendance.
- Certificate of Completion - students who have successfully completed a course could apply for a Certificate of Completion, this type of certificate is often required for compliance training.
- Verified Certificate - it is a verified certificate that is issued when students have passed exams under the supervision of a dedicated proctor.
You can always download a copy of your training certificate in PDF format in your personal account.
You will still have access to the course after completing it, provided that your account is active and not compromised and Tecedu is still licensed for the course. So if you want to review specific content in the course after completing it, or do it all over again, you can easily do so. In rare cases, instructors may remove their courses from the Tecedu marketplace, or we may need to remove a course from the platform for legal reasons.
During the training, you may encounter various forms of testing and knowledge testing. The most common assessment methods are:
- preliminary (base-line assessment) - to determine the current level of knowledge and adapt the personal curriculum
- intermediate - to check the progress of learning
- final - to complete training and final assessment of knowledge and skills, can be in the form of a project, testing or practical exam
Travel to the place of full-time training is not included in the cost of training. Accommodation during full-time studies can be included in the full board tuition fees.
While Tecedu is not an accredited institution, we offer skills-based courses taught by real experts in their field, and every approved, paid course features a certificate of completion or attendance to document your accomplishment.
You can preview samples of the training materials and review key information about the course on our website. You can also review feedback and recommendations from students who already completed this course.
We want you to be happy, so almost all purchased courses can be returned within 30 days. If you are not satisfied with the course, you can request a refund, provided the request complies with our return policy.
The 30-day money back policy allows students to receive quality teaching services with minimal risk, we must also protect our teachers from fraud and provide them with a reasonable payment schedule. Payments are sent to instructors after 30 days, so we will not process refund requests received after the refund period.
We reserve the right, in our sole discretion, to limit or deny refund requests in cases where we believe there is refund abuse, including but not limited to the following:
- A significant portion of the course has been consumed or downloaded by a student before the refund was requested.
- Multiple refunds have been requested by a student for the same course.
- Excessive refunds have been requested by a student.
- Users whose account is blocked or access to courses is disabled due to violation of our Terms and Conditions or the Rules of Trust and Security.
- We do not grant refunds for any subscription services.
- These refund restrictions will be enforced to the extent permitted by applicable law.
We accept most international credit and debit cards like Visa, MasterCard, American Express, JCB and Discover. Bank Transfers also may be an option.
Conducting classes is based on the fact that the teacher demonstrates text, drawings, graphics, presentations on an interactive board, while the content appears in the student's electronic notebook. A specially designed digital notepad and pen are used to create and edit text and images that can be redirected to any surface via a projector.
Classes are live streamed online, automatically recorded and published on the Learning Portal, allowing you to save them for reuse anytime, anywhere, on any mobile device. This makes it possible not to miss classes and keep up with classes and keep up with the passage of new material.
Real-life training uses the principles of game organization, which allows future professionals to rehearse and hone their skills in a virtual emergency. Learning as a game provides an opportunity to establish a connection between the learning activity and real life.
The technology provides the following learning opportunities:
- Focused on the needs of the user
- Instant feedback
- Independent decision making and choice of actions
- Better assimilation and memorization of the material
- Adaptive pace of learning tailored to the individual needs of the student
- Better transfer of skills learned in a learning situation to real conditions
Basic principles of training:
- A gradual increase in the level of difficulty in the game;
- Using a simplified version of a problem situation;
- Action in a variable gaming environment;
- The right choice is made through experimentation.
The main advantages of Game Based Learning technology:
- Low degree of physical risk and liability
- Motivation to learn while receiving positive emotions from the process;
- Practice - mirroring the real situation
- Timely feedback
- Choice of different playing roles
- Learning in collaboration
- Developing your own behavior strategy
Conducting practical classes online using remote access technologies for presentations, multimedia solutions and virtual reality:
- Laboratory workshops that simulate the operation of expensive bench equipment in real production
- Virtual experiment, which is visually indistinguishable from a remote real experiment performed
- Virtual instruments, which are an exact copy of real instruments
- Mathematical modeling to clarify the physical characteristics, chemical content of the investigated object or phenomenon.
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