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Course code: 000560
School of Business and Management
MLDE021 - Quality Management System according to ISO 9001-2015
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Date Location Language Price Format
Currently, this course is conducted only in an intracorporate format.
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Competencies
What this course about?

The "Quality Management System according to ISO 9001:2015" program is designed to teach the principles and standards of quality management and develop the skills needed to apply them to enhance organizational efficiency. The course begins with the basics of quality management, including the history of ISO standards and the requirements of ISO 9001:2015, helping participants understand the goals of the Quality Management System (QMS).

The program delves into strategic management and the process approach, covering strategy development and risk management. Key attention is given to integrating risk management into the QMS, contributing to organizational resilience.

The course also covers resource management, product development, documentation, and internal audits. The program concludes with training on monitoring, analyzing, and improving the QMS to increase its effectiveness.

Thus, the program prepares specialists to implement and support the QMS, using it as a tool for strategic management and improving the operational activities of the organization.

Who is this course for?
Who should attend
The "Quality Management System according to ISO 9001:2015" program is intended for a range of professionals interested in improving the quality and efficiency of organizational processes. The following individuals can benefit the most from this program:
• Quality Managers: Professionals responsible for developing, implementing, and maintaining the quality management system in an organization.
• Department Heads: Team leaders who need to ensure that processes and services meet quality standards.
• Internal Quality System Auditors: Professionals who conduct regular audits to assess the effectiveness and compliance of the quality management system.
• Top Management: Senior executives who need to understand the fundamentals and principles of QMS for strategic leadership of the organization.
• Risk Management Specialists: Employees who analyze and minimize risks within the organization’s processes.
• Product Development Professionals: Engineers and designers responsible for designing and developing products that meet quality requirements.
This program will also be useful to anyone aiming to improve processes in their organization, increase customer satisfaction, and strengthen their market position through systematic quality management.
Pre-course requirements
  • Understanding basic management principles and organizational structure
  • Practical experience in quality management or related fields is desirable, though not mandatory
  • Awareness of the process approach in management, including planning, execution, control, and improvement actions
  • Ability to work with documents and records, as the course includes sections related to documenting processes and audits
  • Ability to analyze data and use it to improve process quality
What will you learn?
  • Develop and Implement QMS: Master the principles and procedures for creating and implementing an effective QMS in accordance with international standards
  • Conduct Internal Audits: Acquire skills in planning and conducting internal audits, assessing the compliance and effectiveness of the QMS
  • Optimize Processes: Learn to identify and optimize key processes in the organization to improve their efficiency and quality
  • Manage Risks: Master methods for assessing and managing risks integrated into quality processes
  • Enhance Customer Satisfaction: Develop methods for collecting and analyzing customer feedback to improve product and service quality
  • Implement Continuous Improvement: Apply tools and methods for continuous analysis and improvement of the QMS
  • Ensure Compliance with Legal and Regulatory Requirements: Adapt the QMS to meet current and future legislative and standard requirements
  • Engage Leadership: Involve management to support and promote a quality culture within the organization
Course outline
  • Principles of Quality Management
  • ISO 9000 Series Standards
  • Overview of ISO 9001:2015 Requirements
  • Strategic Management and Process Approach
  • The Essence of Strategic Management. Strategy Development and Strategic Objectives
  • Process Approach: Types of Processes, Process Identification, Process Description Methods, Process Indicators, Measurement, Monitoring, Evaluation, Analysis, and Improvement of Processes
  • Basics of Risk Management
  • Integrating Risk Management Elements into QMS Processes
  • The Essence of Process Management in Line with Standard Requirements
  • Leadership and Management Commitment to QMS
  • QMS Resources and Provision
  • Infrastructure. Ensuring and Maintaining Infrastructure Functionality
  • Design and Development of New Products and Services
  • Supplier Management according to ISO 9001
  • Product and Service Production Management
  • Documented Information of QMS. Internal and External Documentation Management. Record Management
  • Internal QMS Audits. Planning, Preparation, and Conducting Internal Audits
  • Reporting on Internal Audit Results
  • Monitoring, Measurement, Analysis, and Improvement per ISO 9001 Requirements
  • Managing Nonconforming Process Results
  • Data Analysis and QMS Evaluation
  • QMS Performance Assessment. Evaluation Methods
  • Continuous Improvement of QMS. Corrective Actions
  • QMS Involvement at Various Management Levels
  • Essence of QMS Certification
  • Customer Satisfaction. Methods for Collecting and Using Customer Information
Eni
Total
Eni
Endesa
Shell
Chevron
Gas Natural
Iberdrola
Eni
Inpex
Eni
Exonmobile
Frequently Asked Questions (FAQ)

Training can take place in 4 formats:

  • Self-paced
  • Blended learning
  • Instructor-led online (webinar)
  • Instructor-led offline (classroom)

Description of training formats:

  • Self-paced learning or e-Learning means you can learn in your own time and control the amount of material to consume. There is no need to complete the assignments and take the courses at the same time as other learners.
  • Blended learning or "hybrid learning" means you can combine Self-paced learning or e-Learning with traditional instructor-led classroom or webinar activities. This approach requires physical presence of both teacher and student in physical or virtual (webinars) classrooms or workshops. Webinar is a seminar or presentation that takes place on the internet, allowing participants in different locations to see and hear the presenter, ask questions, and sometimes answer polls.
  • Instructor-led training, or ILT, means that the learning can be delivered in a lecture or classroom format, as an interactive workshop, as a demonstration under the supervision and control of qualified trainer or instructor with the opportunity for learners to practice, or even virtually, using video-conferencing tools.

When forming groups of students, special attention is paid to important criteria - the same level of knowledge and interests among all students of the course, in order to maintain stable group dynamics during training.

Group dynamics is the development of a group in time, which is caused by the interaction of participants with each other and external influence on the group. In other words, these are the stages that the training group goes through in the process of communicating with the coach and among themselves.

The optimal group size for different types of training:

  • Self-paced / E-learning: 1
  • Instructor-led off-line (classroom): 6 – 12
  • Instructor-led on-line (webinar): 6 – 12
  • Blended learning: 6 – 12
  • Workshop: 6 – 12
  • On-the-job: 2 – 4
  • Simulator: 1 – 2

Feedback in the form of assessments and recommendations is given to students during the course of training with the participation of an instructor and is saved in the course card and student profile.

In order to control the quality of the services provided, students can evaluate the quality and training programme. Forms of assessment of the quality of training differ for courses with the participation of an instructor and those that are held in a self-paced format.

For courses with an instructor, start and end dates are indicated. At the same time, it is important to pay attention to the deadlines for passing tests, exams and practical tasks. If the specified deadlines are missed, the student may not be allowed to complete the entire course programme.

A personal account is a space for storing your training preferences, test and exam results, grades on completed training, as well as your individual plan for professional and personal development.

Users of the personal account have access to articles and blogs in specialized areas, as well as the ability to rate the completed training and leave comments under the articles and blogs of our instructors and technical authors

Registered users of a personal account can have various roles, including the role of a student, instructor or content developer. However, for all roles, except for the student role, you will need to go through an additional verification procedure to confirm your qualifications.

Based on the results of training, students are issued a certificate of training. All training certificates fall into three main categories:

  • Certificate of Attendance - students who successfully completed the course but did not pass the tests and exams can apply for a certificate of attendance.
  • Certificate of Completion - students who have successfully completed a course could apply for a Certificate of Completion, this type of certificate is often required for compliance training.
  • Verified Certificate - it is a verified certificate that is issued when students have passed exams under the supervision of a dedicated proctor.

You can always download a copy of your training certificate in PDF format in your personal account.

You will still have access to the course after completing it, provided that your account is active and not compromised and Tecedu is still licensed for the course. So if you want to review specific content in the course after completing it, or do it all over again, you can easily do so. In rare cases, instructors may remove their courses from the Tecedu marketplace, or we may need to remove a course from the platform for legal reasons.

During the training, you may encounter various forms of testing and knowledge testing. The most common assessment methods are:

  • preliminary (base-line assessment) - to determine the current level of knowledge and adapt the personal curriculum
  • intermediate - to check the progress of learning
  • final - to complete training and final assessment of knowledge and skills, can be in the form of a project, testing or practical exam

Travel to the place of full-time training is not included in the cost of training. Accommodation during full-time studies can be included in the full board tuition fees.

While Tecedu is not an accredited institution, we offer skills-based courses taught by real experts in their field, and every approved, paid course features a certificate of completion or attendance to document your accomplishment.

You can preview samples of the training materials and review key information about the course on our website. You can also review feedback and recommendations from students who already completed this course.

We want you to be happy, so almost all purchased courses can be returned within 30 days. If you are not satisfied with the course, you can request a refund, provided the request complies with our return policy.

The 30-day money back policy allows students to receive quality teaching services with minimal risk, we must also protect our teachers from fraud and provide them with a reasonable payment schedule. Payments are sent to instructors after 30 days, so we will not process refund requests received after the refund period.

We reserve the right, in our sole discretion, to limit or deny refund requests in cases where we believe there is refund abuse, including but not limited to the following:

  • A significant portion of the course has been consumed or downloaded by a student before the refund was requested.
  • Multiple refunds have been requested by a student for the same course.
  • Excessive refunds have been requested by a student.
  • Users whose account is blocked or access to courses is disabled due to violation of our Terms and Conditions or the Rules of Trust and Security.
  • We do not grant refunds for any subscription services.
  • These refund restrictions will be enforced to the extent permitted by applicable law.

We accept most international credit and debit cards like Visa, MasterCard, American Express, JCB and Discover. Bank Transfers also may be an option.

Smart Virtual Classroom (open digital / virtual classroom).

Conducting classes is based on the fact that the teacher demonstrates text, drawings, graphics, presentations on an interactive board, while the content appears in the student's electronic notebook. A specially designed digital notepad and pen are used to create and edit text and images that can be redirected to any surface via a projector.

Classes are live streamed online, automatically recorded and published on the Learning Portal, allowing you to save them for reuse anytime, anywhere, on any mobile device. This makes it possible not to miss classes and keep up with classes and keep up with the passage of new material.

Game Based Learning (learning using a virtual game environment)

Real-life training uses the principles of game organization, which allows future professionals to rehearse and hone their skills in a virtual emergency. Learning as a game provides an opportunity to establish a connection between the learning activity and real life.

The technology provides the following learning opportunities:

  • Focused on the needs of the user
  • Instant feedback
  • Independent decision making and choice of actions
  • Better assimilation and memorization of the material
  • Adaptive pace of learning tailored to the individual needs of the student
  • Better transfer of skills learned in a learning situation to real conditions

Basic principles of training:

  • A gradual increase in the level of difficulty in the game;
  • Using a simplified version of a problem situation;
  • Action in a variable gaming environment;
  • The right choice is made through experimentation.

The main advantages of Game Based Learning technology:

  • Low degree of physical risk and liability
  • Motivation to learn while receiving positive emotions from the process;
  • Practice - mirroring the real situation
  • Timely feedback
  • Choice of different playing roles
  • Learning in collaboration
  • Developing your own behavior strategy
Laboratory workshops using remote access technologies

Conducting practical classes online using remote access technologies for presentations, multimedia solutions and virtual reality:

  • Laboratory workshops that simulate the operation of expensive bench equipment in real production
  • Virtual experiment, which is visually indistinguishable from a remote real experiment performed
  • Virtual instruments, which are an exact copy of real instruments
  • Mathematical modeling to clarify the physical characteristics, chemical content of the investigated object or phenomenon.
MLDE021 - Quality Management System according to ISO 9001-2015
Language: English, Russian
Level: Foundation
Special Offer
Order for a group
mail@tecedu.org
+7 747 898 5041
+7 707 981 1455