The "Incident Management and Strike Negotiation Skills for Security Executives" training course is a comprehensive programme designed to equip professionals in leadership roles with the necessary knowledge and skills to efficiently navigate conflict situations and conduct effective negotiations. It has been carefully curated to address the unique needs of individuals involved in managing crisis situations, especially those pertaining to security incidents and labor disputes.
The programme is structured over four intensive days, each dedicated to in-depth exploration of key areas in conflict management and negotiation. Day one lays the foundation with a detailed analysis of conflict processes, followed by an introduction to negotiation styles and the influential Thomas-Kilmann conflict management model. It stresses the understanding that conflict is at the heart of every negotiation, hence, effectively managing conflict escalations is pivotal to successful negotiations.
Day two delves into the practical aspects of negotiation, covering strategic and tactical negotiation approaches, value claiming and distributive negotiation strategies. It introduces concepts like BATNA, reserve point, and target point, and the science of making opening offers and concessions. It also highlights the value of aspirations and the power of reasonableness and fairness.
The third day of the course focuses on advanced negotiation techniques, problem-solving strategies, and the effective use of power and leverage. It emphasizes focusing on interests and not positions and the strategic importance of information exchange. Participants are trained to explore high value-low value trades and learn how to alter the balance of power to their advantage.
The final day concentrates on honing communication skills, mediation techniques, and strategies for negotiation across cultural differences. The significance of non-verbal communication, skillful listening, and adapting communication styles is discussed. Participants also gain insights into the formal processes for resolving disputes and key features of the mediation process. The day wraps up with sessions on team-building and creating an organizational negotiating capacity, preparing delegates to put their newly acquired skills to use in a range of organizational situations.
Throughout the course, there are numerous opportunities for experiential learning through role-plays, case studies, and team exercises, allowing participants to put theory into practice. Participants leave the course not only with a solid theoretical grounding in conflict management and negotiation techniques, but also practical skills they can immediately implement in their professional roles.
This training programme is highly recommended for security executives, risk management professionals, human resource managers, operational leaders, organizational development professionals, and legal advisors. By the end of this course, delegates will have developed a deep understanding of conflict management and negotiation, along with a practical toolkit to enhance their leadership skills and effectiveness in managing crisis situations. It is an investment that promises invaluable returns in the form of enhanced professional competencies and organizational harmony.
- Security Executives: This includes those who hold senior or leadership positions in the security department of their organizations, such as Security Directors, Security Managers, or Chiefs of Security.
- Risk Management Professionals: Those who work in risk assessment, risk mitigation, and incident management could also benefit from the negotiation and conflict management skills taught in this course.
- Human Resource Managers: HR professionals, particularly those involved in labor relations, could use the skills taught in this course to help negotiate labor disputes or handle strikes.
- Operational Leaders: This course would also be beneficial for leaders in other operational departments who may be involved in crisis management, including potential labor disputes or other incidents that require negotiation and conflict resolution skills.
- Organizational Development Professionals: Those responsible for team-building and improving interdepartmental relationships can apply the negotiation and mediation techniques taught in this course to foster a more harmonious and productive work environment.
- Legal Professionals: In-house counsels or legal advisors who often need to negotiate on behalf of their organizations during legal disputes can also benefit from this course.
In summary, anyone in a leadership role who might have to handle or manage conflict situations, particularly related to security incidents or labor disputes, could benefit from this course. It is particularly useful for professionals involved in crisis management, conflict resolution, labor relations, and negotiation within their organizations.
- Understand the fundamentals of conflict management and negotiation, including their sources, escalation process, and prevention strategies
- Identify and apply the appropriate conflict management style according to the Thomas-Kilmann model
- Strategize and implement both value-claiming (distributive) and value-creating (integrative) negotiation strategies effectively
- Leverage the concepts of BATNA, reserve point, and target point to optimize negotiation outcomes
- Utilize effective preparation strategies to understand positional dynamics and enhance their power in negotiations
- Decode and utilize body language cues to gain insights into the thought processes of the opposing party
- Use active listening techniques and other mediation skills to facilitate effective communication and resolution in negotiations
- Understand the role and techniques of mediators in facilitating negotiation, and be able to implement these techniques in practice
- Recognize and navigate through the complexities of international and cross-cultural negotiations, respecting and utilizing cultural differences to their advantage
- Construct effective negotiation teams and enhance the overall negotiating capacity within their organization
- Apply the skills learned in a variety of organizational situations, ranging from dispute resolution to complex multi-party negotiations
- Negotiation theory and practice
- Power and society
- The sources of conflict in the organization
- Conflict escalation and prevention
- Thomas-Kilmann conflict management model
- Understanding your negotiation style
- Conflict as a mixed-motive process
- Behavioral analysis of negotiation
- BATNA, reserve point, target point
- Opening offers, anchors, concessions
- The science of anchoring
- Concession behavior
- A three-step model for negotiation preparation
- Understanding the sources of negotiation power
- Altering the balance of power
- Body language in negotiation
- Sharing information, diagnostic questions & unbundling issues
- Package deals, multiple offers, post-settlement settlements
- Power and leverage
- Active listening in negotiation
- Techniques of the mediator
- Working in negotiation teams
- Cultural values and negotiation norms
- Advice for cross-cultural negotiators
- Team international negotiation exercise
- Creating organisational negotiating capacity
- Building negotiation teams
- Applying learning to organizational situations
Training can take place in 4 formats:
- Self-paced
- Blended learning
- Instructor-led online (webinar)
- Instructor-led offline (classroom)
Description of training formats:
- Self-paced learning or e-Learning means you can learn in your own time and control the amount of material to consume. There is no need to complete the assignments and take the courses at the same time as other learners.
- Blended learning or "hybrid learning" means you can combine Self-paced learning or e-Learning with traditional instructor-led classroom or webinar activities. This approach requires physical presence of both teacher and student in physical or virtual (webinars) classrooms or workshops. Webinar is a seminar or presentation that takes place on the internet, allowing participants in different locations to see and hear the presenter, ask questions, and sometimes answer polls.
- Instructor-led training, or ILT, means that the learning can be delivered in a lecture or classroom format, as an interactive workshop, as a demonstration under the supervision and control of qualified trainer or instructor with the opportunity for learners to practice, or even virtually, using video-conferencing tools.
When forming groups of students, special attention is paid to important criteria - the same level of knowledge and interests among all students of the course, in order to maintain stable group dynamics during training.
Group dynamics is the development of a group in time, which is caused by the interaction of participants with each other and external influence on the group. In other words, these are the stages that the training group goes through in the process of communicating with the coach and among themselves.
The optimal group size for different types of training:
- Self-paced / E-learning: 1
- Instructor-led off-line (classroom): 6 – 12
- Instructor-led on-line (webinar): 6 – 12
- Blended learning: 6 – 12
- Workshop: 6 – 12
- On-the-job: 2 – 4
- Simulator: 1 – 2
Feedback in the form of assessments and recommendations is given to students during the course of training with the participation of an instructor and is saved in the course card and student profile.
In order to control the quality of the services provided, students can evaluate the quality and training programme. Forms of assessment of the quality of training differ for courses with the participation of an instructor and those that are held in a self-paced format.
For courses with an instructor, start and end dates are indicated. At the same time, it is important to pay attention to the deadlines for passing tests, exams and practical tasks. If the specified deadlines are missed, the student may not be allowed to complete the entire course programme.
A personal account is a space for storing your training preferences, test and exam results, grades on completed training, as well as your individual plan for professional and personal development.
Users of the personal account have access to articles and blogs in specialized areas, as well as the ability to rate the completed training and leave comments under the articles and blogs of our instructors and technical authors
Registered users of a personal account can have various roles, including the role of a student, instructor or content developer. However, for all roles, except for the student role, you will need to go through an additional verification procedure to confirm your qualifications.
Based on the results of training, students are issued a certificate of training. All training certificates fall into three main categories:
- Certificate of Attendance - students who successfully completed the course but did not pass the tests and exams can apply for a certificate of attendance.
- Certificate of Completion - students who have successfully completed a course could apply for a Certificate of Completion, this type of certificate is often required for compliance training.
- Verified Certificate - it is a verified certificate that is issued when students have passed exams under the supervision of a dedicated proctor.
You can always download a copy of your training certificate in PDF format in your personal account.
You will still have access to the course after completing it, provided that your account is active and not compromised and Tecedu is still licensed for the course. So if you want to review specific content in the course after completing it, or do it all over again, you can easily do so. In rare cases, instructors may remove their courses from the Tecedu marketplace, or we may need to remove a course from the platform for legal reasons.
During the training, you may encounter various forms of testing and knowledge testing. The most common assessment methods are:
- preliminary (base-line assessment) - to determine the current level of knowledge and adapt the personal curriculum
- intermediate - to check the progress of learning
- final - to complete training and final assessment of knowledge and skills, can be in the form of a project, testing or practical exam
Travel to the place of full-time training is not included in the cost of training. Accommodation during full-time studies can be included in the full board tuition fees.
While Tecedu is not an accredited institution, we offer skills-based courses taught by real experts in their field, and every approved, paid course features a certificate of completion or attendance to document your accomplishment.
You can preview samples of the training materials and review key information about the course on our website. You can also review feedback and recommendations from students who already completed this course.
We want you to be happy, so almost all purchased courses can be returned within 30 days. If you are not satisfied with the course, you can request a refund, provided the request complies with our return policy.
The 30-day money back policy allows students to receive quality teaching services with minimal risk, we must also protect our teachers from fraud and provide them with a reasonable payment schedule. Payments are sent to instructors after 30 days, so we will not process refund requests received after the refund period.
We reserve the right, in our sole discretion, to limit or deny refund requests in cases where we believe there is refund abuse, including but not limited to the following:
- A significant portion of the course has been consumed or downloaded by a student before the refund was requested.
- Multiple refunds have been requested by a student for the same course.
- Excessive refunds have been requested by a student.
- Users whose account is blocked or access to courses is disabled due to violation of our Terms and Conditions or the Rules of Trust and Security.
- We do not grant refunds for any subscription services.
- These refund restrictions will be enforced to the extent permitted by applicable law.
We accept most international credit and debit cards like Visa, MasterCard, American Express, JCB and Discover. Bank Transfers also may be an option.
Conducting classes is based on the fact that the teacher demonstrates text, drawings, graphics, presentations on an interactive board, while the content appears in the student's electronic notebook. A specially designed digital notepad and pen are used to create and edit text and images that can be redirected to any surface via a projector.
Classes are live streamed online, automatically recorded and published on the Learning Portal, allowing you to save them for reuse anytime, anywhere, on any mobile device. This makes it possible not to miss classes and keep up with classes and keep up with the passage of new material.
Real-life training uses the principles of game organization, which allows future professionals to rehearse and hone their skills in a virtual emergency. Learning as a game provides an opportunity to establish a connection between the learning activity and real life.
The technology provides the following learning opportunities:
- Focused on the needs of the user
- Instant feedback
- Independent decision making and choice of actions
- Better assimilation and memorization of the material
- Adaptive pace of learning tailored to the individual needs of the student
- Better transfer of skills learned in a learning situation to real conditions
Basic principles of training:
- A gradual increase in the level of difficulty in the game;
- Using a simplified version of a problem situation;
- Action in a variable gaming environment;
- The right choice is made through experimentation.
The main advantages of Game Based Learning technology:
- Low degree of physical risk and liability
- Motivation to learn while receiving positive emotions from the process;
- Practice - mirroring the real situation
- Timely feedback
- Choice of different playing roles
- Learning in collaboration
- Developing your own behavior strategy
Conducting practical classes online using remote access technologies for presentations, multimedia solutions and virtual reality:
- Laboratory workshops that simulate the operation of expensive bench equipment in real production
- Virtual experiment, which is visually indistinguishable from a remote real experiment performed
- Virtual instruments, which are an exact copy of real instruments
- Mathematical modeling to clarify the physical characteristics, chemical content of the investigated object or phenomenon.